Category: Case Study

Work/ Case Study Dispatch Design System Client: Zoro ToolsRole: Design Systems LeadBackground:Zoro is an e-commerce company that sells 13 million + business supplies, equipment, and tools. They also have a rich connected history to Grainger. With several failed attempts at building a design system from a federated model, leadership decided to try something new. It was time to build a dedicated team in 2022 to uncover inconsistencies, develop a unique system for the company's needs, and scale patterns and components to enable teams to move faster at solving customer problems. Jump to: Research Strategy Design Results The Challenge The team was faced with a couple of initial challenges. The first was that there was no official team for several months after I came on board. Just me as a lead and…

Work/ Case Study Helping Carrier Reps get more contracted lanes Client: XPO LogisticsRole: Lead UXBackground:XPO Logistics is one of the world's largest freight brokers, to be exact within the top 5 in 2019 and top 10 in logistics in 2023. They use a pairing of knowledgable Carrier Reps and technology to help pinpoint and pair the right customer's needs with the right carriers to move commodities from point A to point B. There are times when the pairing is so mutually beneficial that a one-off haul can become a contracted lane. Jump to: Research Strategy Design Results The Challenge To redesign the current system of Intelligent Lane Assignment to decrease setup time, reduce data inaccuracies, and increase the number of contracted lanes for fulfillment prior to release to the spot market.…

Work/ Case Study IAA Design System - Beta - V1.2 Client: Insurance Auto AuctionsRole: UX DesignerBackground:IAA is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation. There were fractured experiences across their portfolio of external and internal applications and needed a system of components and patterns to unify and help product teams to scale features and acquired software faster. Jump to: Research Strategy Design Results The Challenge To build out a NEW design system with a small scrappy group of UX team members while still working on inflight projects and low initial adoption. With the team already being stretched how were we going to find time to build an internal product to serve all teams? Maybe less of…