The staff at the IAA Title Procurement Call Center needed an entire re-design of an older call center wallboard. They asked for help from UX. I spent some time with the product owner understanding the problem space, gather data, and understanding how the users were currently interacting with the board. In the end, I designed and developed a board that clearly showed the metrics the users needed to make informed decisions and could scale into future wallboards.

Key Aspects:

• Clean customized design
• User Experience focused

Technologies Used:

Sketch, Bootstrap, Visual Studio

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